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Frequently Asked Questions

The Answers You Need

 

Question: I just got a new puppy, what do I need to know?

Congratulations on adopting your new furry family member, we get a lot of customers wondering how early is too early to bring in your adorable puppy. We do require that they have their first three sets of vaccinations, for their safety and for the safety of the other dogs. After they have had their first three sets of shots we suggest you bring your puppy to a grooming salon as soon as possible. Especially if your puppy has long hair they need to be introduced to the grooming process at an early age. We also suggest that you don't get a full hair cut on your puppy until they are at least 6 months old. Most breeds develop their coarser, longer coat by six to eight months of age. If a puppy's hair is clipped too soon this could impact the quality of its primary hair and result in a problematic coat during adulthood. To avoid this it is important to wait for the puppy's hair to move into adult stage before clipping. Before their hair is in the adult stage it is still important to bring them in for at least a bath. We can also offer a bath and tidy where we trim up around the eyes, feet and sanitary until they are ready for a full haircut.

Question: I would like to drop off my dog and pick them up at a later time, is that ok?

We do ask anywhere from 2 - 4 hours for the grooming process but we also ask that once they are done they are picked up within an hour of receiving the call that your pet is ready. If you would like to make a prior arrangement we can offer boarding for your pet which includes being taken out to use the restroom and given water while your pup waits. If you fail to make a prior arrangement we do charge a boarding fee for every hour your pet is not picked up after we have called.

Question: I arrived at the address but I'm having a hard time finding you, where are you located?

One of our most popular questions! We are located off of Mountain and Foothill in the Vanguard Shopping center. We are in a building called the Courtyard Mall on the south side of the center; aptly named for the small courtyard that we are located in. If you do arrive and are still having a hard time locating our shop give us a call and we will direct you.

Question: Do you groom cats?

Yes! We have limited appointment slots each week for cats on Wednesday and Thursday at 9am. We only book cats on Wednesday's and Thursday's because those are the days we have the fewest dogs. We do ask that cats be dropped off at the first available appointment to lessen the stress for the cats and to give them the time and attention they need, anywhere from 3-6 hours. If your cat is known to be aggressive during the grooming process we do suggest medication from your vet, if we experience any type of aggression and are unable to finish the groom you will be notified and charged for what we were able to do. If you have any hesitations about this we do suggest that you find a vet to groom your aggressive cat.

909-981-1496

916 N. Mountain Ave.
Upland, CA, USA

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